Fiji has stepped up its digital transformation drive with the launch of a new tax administration platform, developed with support from Australia to improve compliance and ease of doing business.
The upgraded system, rolled out by the Fiji Revenue and Customs Service in Suva in late March, introduces enhanced self-service features, a more intuitive interface and an integrated chatbot to assist taxpayers. It is designed to streamline processes such as registration, filing and payments, reducing administrative friction.
Finance Minister Esrom Immanuel said the initiative forms part of a broader reform agenda to modernise public services and strengthen revenue systems.
“This is not simply about unveiling a new website, but reflects the steady progress FRCS is making in modernising its services,” he said, adding that improved access to information would support voluntary compliance.
Australia, through its government and the Australian Taxation Office, provided technical expertise and advisory support in developing the platform, helping refine its structure and usability.
FRCS Chief Executive Udit Singh said the upgrade underscores the agency’s ambition to operate as a modern, service-oriented revenue authority aligned with international best practice. The platform features improved navigation, enhanced search capabilities and 24-hour digital assistance.
The initiative is part of Fiji’s wider push to digitise government services and strengthen fiscal administration, as authorities seek to improve transparency and compliance without increasing the burden on businesses.
While smaller firms may face initial adjustment challenges, officials said the long-term benefits—including faster processing, clearer guidance and lower compliance costs—are expected to enhance the overall business environment and support economic activity.
